Freephone 0800 917 7249

Monday – Friday, 9am - 6pm

Are you worried about caring for an older family member?

Get peace of mind with a personal alarm

If you're concerned about the independence of an older family member, a personal alarm provides reassurance they can call for help when you cannot be with them.

Taking Care have supported over ¼ million people and their families with personal alarms. The alarms are easy-to-use devices with simple set-up and no hidden costs, all connected 24/7 to our caring, UK-based Emergency Resolution Team.

Get help fast in any emergency, 24-hours a day at the touch of a button.

BA Clubs

Use BA /BAClubs discount code AXA-7249 to save £40 today*

BA Clubs have agreed a discount for BA Staff and BA Clubs members. You can join our life-saving personal alarm service today with £40 off the setup cost of a personal alarm and a 30-day money-back guarantee.

If you're not satisfied or you change your mind, let us know you want to return your order within 30 days and we will send you a FREEPOST Royal Mail return collection bag. Once your alarm equipment is received back, you'll receive a full refund.

Call FREE today on 0800 917 7249 or order online using discount code AXA-7249 to save £40.

Lines are open Monday – Friday, 9am - 6pm.

Personal alarm

From £19.99 per month*
From £25.99 per month*
From £28.99 per month*
Plus one-off setup cost £69.99 now £29.99
Plus one-off setup cost £69.99 now £29.99
Plus one-off setup cost £70 now £30

(£43.99 including VAT)

(£43.99 including VAT)

(£44 including VAT) 

Where it works

Home and garden

Home and garden

Home and garden,

Pendant range

Up to 300m (984ft) from alarm unit

Up to 300m (984ft) from alarm unit

Anywhere in the UK

How it's worn

Neck pendant or worn on wrist

Neck pendant or worn on wrist

Neck pendant or keyring

Fall detection


How you talk to us

Through the base unit

Through the base unit

Through the pendant or base unit


1 metre for 30 minutes (IP67)

Pendant battery charge



1-2 months

Optional second user or spare pendant

Additional £5 per month*

Additional £4 per month*

Future-proof, fully digital

Cost of calls included

3-months free

When you pay annually by Direct Debit**

Prices locked until 2025

Order before 1st April 2024 to lock your subscription price until 2025.*

Cancel anytime

No long-term contract

Home monitoring from £11.49 per month*

Imagine you didn't need to worry about a loved one because there was a monitoring solution that provided you with the reassurance they were OK when you couldn't be with them.

Taking Care Sense is a new proactive home monitoring system designed to do just that:

  • There is no pendant to wear or equipment to charge.
  • Taking Care Sense discreetly monitors and learns patterns of activity in the home.
  • In the event of an unexpected occurrence, or something outside the norm, we are alerted automatically.
  • This prompts our Resolution Team to make a wellbeing call. If there is no response or further help is needed, we will call you or another nominated emergency contact.

Taking Care Sense is available from £11.49 per month when ordered with a personal alarm or is also available as a standalone solution.

With the cost of living rising, older people at risk of fuel poverty may switch their heating off in colder months to save money, putting themselves in danger.

Taking Care Sense detects temperature extremes so it can also flag to family members if the use of heating is being reduced.

How does our personal alarm service work?

Your loved one simply presses the button on their pendant when they need help, any time of the day or night.

No alarm call goes unanswered and the Emergency Resolution Team will know who is calling and from where, even if they are unable to speak.

The Emergency Resolution Team will talk with them through the alarm equipment to understand what help is needed. The team can help with any emergency, including falls, if they are in distress, feel unwell or have a home emergency.

The Emergency Resolution Team will call nominated contacts, such as a neighbour or family, or the emergency services if medical assistance is needed.

Award-winning emergency resolution

We have three UK-based Emergency Resolution Centres. We aim to answer alarm calls within 30 seconds, so you can be confident of getting help quickly, any time of the day or night.

Peace of mind

Not everyone has family or friends who live nearby and can respond in an emergency, or family members may not want to rely on them. A personal alarm provides reassurance for you and your family.

Remain active and confident

Have the confidence to continue doing the things you love and going to the places you enjoy.

Stay independent for longer

"A personal alarm can reduce overall hospital admissions in older adults by 50% and reduce the length of stay in hospital by almost half, from 15 days to 8 days."

Professor James Brown

Aston Research Centre for Healthy Ageing

If you feel unwell

Get help if you fall

Any home emergency

Falls are the number 1 reason over 65s are taken to A&E and one of the main reasons that older adults lose their independence.

Press the button on your personal alarm to speak with the Taking Care Emergency Resolution team if you feel unwell or have a medical emergency.

Get help day or night in any emergency. The Taking Care Emergency Resolution Team can help with any incident including flood, fire or unwanted doorstep visitors.

If you worry about how you or a loved one would call for help then a fall alarm provides reassurance and peace of mind.

The friendly team have access to any medical details shared with us and will call the emergency services if medical assistance is needed.

At the press of a button, you are quickly connected to a friendly voice who can help.

Lines are open Monday – Friday, 9am - 6pm

The UK's first Which? Trusted Trader Approved personal alarm service

Taking Care is the trading name and brand of PPP Taking Care Limited.
Registered Address: 20 Gracechurch Street, London, EC3V 0BG.

Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60

Copyright © 2024 PPP Taking Care Ltd. All rights reserved.

View our Privacy Policy | Legal | Contact Taking Care.

* Monthly subscription cost will remain the same throughout 2024 for new customers who sign up before 1st April 2024. Offer subject to change and may be withdrawn at any time. £40 off set-up cost for new customers only, does not include monitoring cost and the new customer (alarm user or payer) must be a member of BA Clubs.Offer subject to change and may be withdrawn at any time. Discount applies to Digital Personal Alarm, Digital Fall Alarm, Taking Care Anywhere, Classic GPS Alarm, Mobile Alarm, Personal Alarm Watch and In--Home Classic Alarm + Smoke Detection. Monthly price based on ongoing monitoring costs after initial set-up, excluding VAT. Additional second pendant cost with Digital Personal Alarm and Digital Fall Alarm excludes VAT. Taking Care Sense monthly price excludes VAT and when ordered with a personal alarm.

** 3-months free in the first year applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time. 30-day money back guarantee requires initial set-up fee to be paid upfront and if you cancel within the first 30 days this set-up fee will be fully refunded when you return your alarm equipment.

^ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so. Fall detection in the Taking Care Anywhere alarm works with the GPS pendant in pendant mode only and if you have a pacemaker this option has to be turned off.