Freephone 0800 023 4867

Monday - Friday 9am - 6pm

Worried about caring for a vulnerable relative?

Get peace of mind with our life-saving personal alarm service

It’s a disturbing fact that 1-in-3 people over 65 will have a fall this year.^

But by having a personal alarm device, overall hospital admission can be reduced by 50% and 44% where admissions are due specifically to falls.^

If you’re concerned about an older family member, a personal alarm from Taking Care will provide the reassurance they can get help fast 24 hours a day, 7 days a week in any emergency at the touch of a button.


Taking Care's personal alarms have supported over ¼ million people and their families. The alarms are easy-to-use and connected 24/7 to our caring, UK-based Emergency Resolution Team.

Use the discount code AXA-4867 to save £30 today*

As a member of PHC, you can join the life-saving personal alarm service today with £30 off the setup cost of a personal alarm and a 30-day money-back guarantee.*

Call freephone 0800 023 4867 or order online using discount code AXA-4867 to save £30.

Lines are open Monday – Friday, 9am - 6pm.

Freephone 0800 023 4867

Choose a personal alarm that works in the home and garden

Our range of in-home personal alarms work in the home and garden. They are ideal for someone who wants that extra layer of reassurance as they get older so they can continue to live safely at home, where they are most comfortable.

Digital Personal Alarm

1 month free every year when you pay annually by Direct Debit**
  • £19.99 per month (£23.99 including VAT)
  • Save £30 on setup: Only £39.99 (£53.99 including VAT)
The Digital Personal Alarm does not need a telephone landline and will not be affected by the switchover to digital phone lines. All calls and data are included in the subscription.
  • The pendant works up to 300m (984ft) from alarm unit.
  • Choose the neck pendant or wrist options.
  • Talk to the Emergency Resolution Team through the base unit.
  • Upgrade to the Digital Fall Alarm for an extra £5 per month.
  • Add a spare pendant/additional or an extra £4 per month.
Find out more

Choose a personal alarm that works in the home and out-and-about

Personal alarms that are designed to be taken out of the home can give someone in their later years additional confidence to live their life to the full, and to continue the activities, hobbies and social interactions that they enjoy.

Taking Care Anywhere alarm

1 month free every year when you pay annually by Direct Debit**
  • £28.99 per month (£34.79 including VAT)
  • Save £30 on setup: Only £40 (£54 including VAT)
The Taking Care Anywhere alarm combines the reliability of an in-home personal alarm with fall detection and the flexibility of a GPS alarm, giving your loved one peace of mind everywhere they go.
  • The location-aware GPS pendant works anywhere in the UK.^^
  • Worn as a neck pendant or on a belt or keyring.
  • Talk to the Emergency Resolution Team through the location-aware GPS pendant.
  • Includes fall detection and GPS tracking so the Emergency Resolution Team know where you are in an emergency.***
  • Free backup home and garden pendant included included.
Find out more

How does our personal alarm service work?

Your loved one simply presses the button on their pendant when they need help, any time of the day or night.


No alarm call goes unanswered and the Emergency Resolution Team will know who is calling and from where, even if they are unable to speak.


The Emergency Resolution Team will talk with them through the alarm equipment to understand what help is needed. The team can help with any emergency, including falls, if they are in distress, feel unwell or have a home emergency.


The Emergency Resolution Team will call nominated contacts, such as a neighbour or family, or the emergency services if medical assistance is needed.

Only Taking Care personal alarms include ActiveAlert

ActiveAlert is your early warning system for enhanced peace of mind. We automatically monitor alarm call patterns, and if we identify potential concerns, we make a proactive wellbeing call to check everything is OK.†

Use the discount code AXA-4867 to save £30 today*

As a member of PHC, you can join the life-saving personal alarm service today with £30 off the setup cost of a personal alarm and a 30-day money-back guarantee.*

Call freephone 0800 023 4867 or order online using discount code AXA-4867 to save £30.

Lines are open Monday – Friday, 9am - 6pm.

Freephone 0800 023 4867

Award-winning emergency resolution

We have three UK-based Emergency Resolution Centres. We aim to answer alarm calls within 30 seconds, so you can be confident of getting help quickly, any time of the day or night.

Peace of mind

Not everyone has family or friends who live nearby and can respond in an emergency, or family members may not want to rely on them. A personal alarm provides reassurance for you and your family.

Remain active and confident

Have the confidence to continue doing the things you love and going to the places you enjoy.

Stay independent for longer

"A personal alarm can reduce overall hospital admissions in older adults by 50% and reduce the length of stay in hospital by almost half, from 15 days to 8 days."

Professor James Brown

Aston Research Centre for Healthy Ageing

The UK's first Which? Trusted Trader Approved personal alarm service

Freephone 0800 023 4867

Lines are open Monday – Friday, 9am - 6pm

Taking Care is the trading name and brand of PPP Taking Care Limited.
Registered Address: 20 Gracechurch Street, London, EC3V 0BG.

Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60

Copyright © 2024 PPP Taking Care Ltd. All rights reserved.

View our Privacy Policy | Legal | Contact Taking Care.

* £30 off set-up cost for new customers only and does not include monitoring cost. The new customer (alarm user or payer) must be a member of PHC. Offer subject to change and may be withdrawn at any time. Discount applies to Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere. 30-day money back guarantee requires initial fee to be paid upfront and if you cancel within the first 30 days this fee will be fully refunded when you return your alarm equipment. Additional second pendant cost with Digital Fall Alarm and Digital Fall upgrade excludes VAT.

^ NHS Falls Prevention www.nhs.uk/conditions/falls/ and https://democracy.havering.gov.uk/documents/s9914/HWB%20-20paper%20on%20AT%20v5.pdf  

** 1 month free every year, applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time. 
^^ The Taking Care Anywhere, Out-and-About Classic GPS Alarm and Personal Alarm Watch GPS devices will work anywhere in the UK excluding the Channel Islands and the Isle of Man (Classic GPS Personal Alarm and Personal Alarm Watch), and where there is a 2G (Classic GPS Personal Alarm and Personal Alarm Watch) or 3G/4G (Taking Care Anywhere) cellular network to communicate. The Mobile Alarm will work anywhere in the UK where there is a 3G/4G cellular network to communicate. Subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the device's connection to GPS satellites. A GPS satellite network must be available for the GPS device to determine its location.

*** The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so. Fall detection in the Taking Care Anywhere alarm works with the GPS pendant in pendant mode only and if you have a pacemaker this option has to be turned off.

† ActiveAlert looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch, Taking Care Sense and Safe Home Alert products. We do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@ppptakingcare.co.uk or calling 0800 085 7371 with their customer number. We reserve the right to change, amend or remove any part of this service at any time and without notice. 


v1.1