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An easy-to-use landline-free personal alarm that works in the home and garden.

The Digital Personal Alarm gives you the confidence to continue living independently in the home you love.

• The Digital Personal Alarm can be worn around the neck or wrist.
• Press the button on the Digital Personal Alarm pendant to get help from our 24-hour Emergency Resolution team in any emergency, including falls, cold callers, fires or if you feel unwell or are distressed.
• The Emergency Resolution team will call family, friends or neighbours who you have nominated as your emergency contacts if you need help.
• If you need medical attention or cannot respond, the Emergency Resolution team will call the emergency services.
• We aim to answer alarm calls within 30 seconds, so you can be confident of getting help when you need it most.

The Digital Personal Alarm is a good choice if you are concerned about how you would get help in an emergency from around the home and you don't have a telephone landline, or want an in-home personal alarm that is unaffected by the telephone network's digital switchover.

Join the ¼ million people and their families that we have supported with personal alarms.

The Digital Personal Alarm is simple to use and reliable:

• It has easy-to-follow voice instructions to help you set it up without needing to connect it to a telephone landline.
• Press the button on the pendant or alarm base unit to speak with our UK-based Emergency Resolution team, day or night.
• The Emergency Resolution team will know who you are and where you live, even if you are unable to talk.
• The caring Emergency Resolution team will talk to you over the alarm base unit's speaker and ensure the appropriate help reaches you as quickly as possible.
  
  

There are two pre-fitted multi-network SIMs for extra reliability that ensure the alarm unit will remain connected as long as there is a mobile network available.

BT is upgrading the nation's telephone network to a new digital service:

• Personal alarms that use a telephone landline may not work on the new digital telephone network and some may need an adapter.
• However, the Digital Personal Alarm's base unit will automatically connect to the mobile phone network so it is unaffected by changes to the telephone network.
• There are no phone bills or extra data charges as everything is included in the subscription cost.

Enjoy your favourite activities and pastimes, knowing that help is available in any kind of emergency. The Digital Personal Alarm has two pre-fitted multi-network SIMs for extra reliability and reassurance, so the emergency personal alarm unit will remain connected as long as there is a mobile network available.

The Digital Personal Alarm pendant works up to 300 metres / 948 ft from the alarm base unit. It is waterproof up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard) so you can wear the pendant in the bath and shower, where slips are common.

Speak directly with our 24-hour Emergency Resolution team through the alarm base unit's in-built microphone and speaker. They will know who you are and where you live, even if you are unable to speak, and will arrange for help to reach you.

Choose the neck or wrist strap when you order so you can wear the Digital Personal Alarm pendant comfortably and in a way that suits you.

There are no phone numbers to remember when you need help. There is one button to press to speak with the Emergency Resolution team so you don't have to rely on friends or family to answer your call.

The alarm base unit will connect to the strongest mobile network available using the two pre-fitted multi-network SIMs.

The alarm pendant has 5-year battery life. If the battery needs replacing, we will arrange this free of charge.

The battery backup in the Digital Personal Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with the Emergency Resolution team.

Follow the alarm base unit's voice-guided setup instructions to quickly set up the Digital Personal Alarm. A user guide is also provided.

If you have a question, we're happy to help. Call our Independent Living Advisors on freephone 0800 917 7350, Monday – Friday, 9am – 6pm. Order online or by phone. All personal alarms have a 30-day money back guarantee.

91% of customers do not pay VAT on their orders. If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled, then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.

Choose the monthly or annual subscription with confidence you can return the Digital Personal Alarm within 30 days and we will refund the full cost of your order. Subscription includes rental of the personal alarm equipment.

Was £69.99  Save £40

Now £29.99  

(£35.99 including VAT)

£20.99    

(£25.19 including VAT)

Price locked until 2027*

Free*

Free

Setup cost

Monthly subscription

Next working day delivery

Lifetime warranty and repair

The subscription for the monitoring service is paid by Direct Debit.

1. Click Buy Now to choose the monthly or annual subscription.
2. Pay the one-off setup cost, which includes setting up your account and registering you as a customer, by debit or credit card. The subscription is paid separately by Direct Debit.
3. Please complete the Direct Debit form shown once you have completed your order.
4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
5. Taking Care recommend setting up the Direct Debit as soon as possible to avoid disruption to your personal alarm service.

Save £25.19 including VAT when you pay annually by Direct Debit.*

Setup cost

Annual subscription

Next working day delivery

Lifetime warranty and repair

£69.99  Save £40

Now £29.99   

(£35.99 including VAT)

£230.89   

(£277.07 incl VAT)

Includes 1 month free

Price locked until 2027*

Free*

Free

If you are considering a personal alarm, here are some of the reasons to choose Taking Care, the largest provider of alarms in the UK.

24/7 reliable protection

Help whenever you need it, 24 hours a day, 365 days of the year.

Clear, honest pricing

No hidden fees, no surprises. All repairs, calls, and data are included.

Fair refund policy

Full refund for unused months, even on annual plans – no long contracts.

30-day risk-free trial

Try the alarm. Full refund if not satisfied, free return postage.

Digital alarms

Our alarms are digital-ready, ensuring uninterrupted service during the UK's digital switchover. This means no upgrade costs after the landline switchover.

Fair prices for all customers

Existing customers never pay more than new customers.

Our customers rate us as 'excellent' on Trustpilot and we've supported over ¼ million people and their families with personal alarms.

What is the Digital Switchover, and how does it affect personal alarms?
BT has announced that by 2027 all analogue phone lines will be replaced with digital ones and many households have already been upgraded. BT is calling its new digital service "Digital Voice".

After you have been upgraded, you can still have a landline telephone, however, the phone will connect to a new digital network instead of the analogue network.

Your telephone provider will send you a digital hub that you will need to connect your phone to, and any other equipment that connects to the phone line will also need to be connected to the digital hub. Many personal alarms have traditionally relied on analogue telephone landlines and may need an adapter to be connected to the new digital hub. Newer devices including the Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere are unaffected because they do not use a telephone landline.

Do I need a telephone landline to use the Digital Personal Alarm?
No. The Digital Personal Alarm has two multi-network SIM cards for extra reliability and does not use a telephone landline. It works at home and in the garden. 

What if I can't get a mobile signal where I live?
The Digital Personal Alarm uses two multi-network SIM cards and will connect to the strongest mobile network available. The Digital Personal Alarm is not limited to mobile coverage from a single mobile network. The alarm base unit also has a large internal antennae to improve reception.

Customers in areas that cannot get a mobile signal can still use the personal alarm service with the Classic Personal Alarm. The Classic Personal Alarm connects to a telephone landline and has been tested in Openreach's laboratory with the leading telephone providers' digital telephone networks to ensure maximum longevity. However, you may need to pay an upgrade fee if you choose the Classic Personal Alarm and your telephone provider makes a change in the future that affects your alarm.

Does the Digital Personal Alarm detect falls?
No, the Digital Personal Alarm does not detect falls. If you would like a personal alarm that includes fall detection and works in the home and garden, please choose the Digital Fall Alarm. The Taking Care Anywhere alarm also detects falls and works at home and when you are out-and-about.

What is included with my Digital Personal Alarm package? 
Your order includes the Digital Personal Alarm pendant with your choice of neck or wrist strap, the alarm base unit and a power adapter. Also included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.

Do I own the equipment?
No, you do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service,we will provide you with a freepost Royal Mail return collection bag. 

Can I have more than one Digital Personal Alarm pendant?
Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £4 per month (£4.80 including VAT) when you place your order. If ordering online, you can select this option when you choose your subscription plan and package options.

Is the Digital Personal Alarm pendant waterproof?

Yes, the Digital Personal Alarm pendant is waterproof up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard). You can wear the pendant in the bath and shower, where slips are common.

Will my Digital Personal Alarm work in the garden too?
Yes, the Digital Personal Alarm pendant will work up to 300 metres / 948 ft from the alarm base unit. As part of the voice-guided set up, you will be asked to test the range from different locations so you are confident of getting help around the home and garden. 

How long does the Digital Personal Alarm pendant battery last for?
The Digital Personal Alarm pendant has a long five-year battery life, depending on use. It performs a daily self-test and has a low battery reporting function, so we will know if the battery needs replacing. Taking Care will replace the battery free of charge.

Will the Digital Personal Alarm work in a power cut?
Yes. The battery backup in your Digital Personal Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with the Emergency Resolution team.

Will my Digital Personal Alarm be affected by alarm pendants that may be nearby?

No, your Digital Personal Alarm cannot be triggered by another alarm pendant from a different system.

What does the set-up cost include?
The set-up cost includes setting up your account and registering you as a customer. You will need to set up the personal alarm yourself. The set-up cost does not include any in-person installation assistance.

How do I provide you with the details of my emergency contacts?
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

Please complete either form so that we have the following details available in case an emergency alarm call is made:

Emergency contacts – so we know whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.

Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

Key safe – if you have a key safe, let us know the code and location so they can get help to you in an emergency.

If you prefer, you can provide this information by calling Customer Services on 0800 085 7371, Monday – Friday, 9am – 5pm.

How do I setup the Direct Debit subscription?
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.

If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.

Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.

What is included with my subscription?
The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution team, unlimited alarm calls, and a free lifetime warranty.

The lifetime warranty covers your equipment if it develops a fault or stops working. We will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge. 

Proud to supply the NHS

Taking Care is the trading name and brand of PPP Taking Care Limited.
Registered Address: 20 Gracechurch Street, London, EC3V 0BG.

Company Registration Number: 01488490 | Registered VAT Number: 243 6741 60

Copyright © 2025 PPP Taking Care Ltd. All rights reserved.

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* £40 off set-up cost only, available on leased alarm products only. Monthly monitoring cost will remain the same until 1st January 2027. Offer valid for new customers who sign up before 1st July 2025. May not be used in conjunction with any other offers. 1 month free every year, applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offers subject to change and may be withdrawn at any time. 30-day money back guarantee requires initial set-up fee to be paid upfront and if you cancel within the first 30 days this set-up fee will be fully refunded when you return your alarm equipment.

** Digital Personal Alarm and Digital Fall Alarm range will vary according to environment. Figures quoted are from original equipment manufacturer's specification. The Taking Care Anywhere location-aware GPS pendant will work anywhere in the UK, excluding the Channel Islands, and where there is a 3G or 4G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites.

^ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so. Fall detection in the Taking Care Anywhere alarm works with the GPS pendant in pendant mode only and if you have a pacemaker this option has to be turned off.

^^ ActiveAlert looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch, Taking Care Sense and Safe Home Alert products. We do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@ppptakingcare.co.uk or calling 0800 085 7371 with their customer number. We reserve the right to change, amend or remove any part of this service at any time and without notice.v1.0