If you are considering a personal alarm, here are some of the reasons to choose Taking Care, the largest provider of alarms in the UK.
24/7 reliable protection
Help whenever you need it, 24 hours a day, 365 days of the year.
Clear, honest pricing
No hidden fees, no surprises. All repairs, calls, and data are included.
Fair refund policy
Full refund for unused months, even on annual plans – no long contracts.
30-day risk-free trial
Try the alarm. Full refund if not satisfied, free return postage.
Digital alarms
Our alarms are digital-ready, ensuring uninterrupted service during the UK's digital switchover. This means no upgrade costs after the landline switchover.
Fair prices for all customers
Existing customers never pay more than new customers.
Find the perfect alarm for you
All alarms include free next working day delivery, 30-day money back guarantee and 1 month free every year when you pay annually.*
Easy to use and reliable personal alarm. A perfect choice if you would like peace of mind you can get help in the home and garden.
Perfect if you enjoy being out of the house and want reassurance you can call for help in an emergency. Includes fall detection.
24/7 emergency resolution Works at home and out-and-about** Includes fall detection^
Pendant, keyring or on belt Speak through the pendant or base unit GPS location-aware. Your location is sent to us an emergency 1-2 months battery charge Water-resistant UK-based 24-hour monitoring 30-day money back guarantee
Lifetime warranty
24/7 emergency resolution Works in the home and garden** Does not detect falls: upgrade for £6 per month - find out more Pendant or wrist strap Speak through the base unit 5-year battery charge Water-resistant
UK-based 24-hour monitoring
30-day money back guarantee
Lifetime warranty
91% of customers do not pay VAT on their orders. If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled, then you may be eligible for VAT exemption.
"The advice and service from Toni at Taking Care has been absolutely exemplary. I wanted to leave this review as I cannot fault this organisation in helping me make an informed decision about what personal alarm to select."
"Recommended"
"Bought this for my Mum. Clear set up instructions with live support from attentive, kind and patient operators. Simple for Mum to understand and use."
Chris
Trustpilot review, February 2025
"A call for when I fall"
Kate Trustpilot review, March 2025
"Having the device has been a good decision. Given I have had several falls over the past few years, it now provides my family with reassurance. When you live alone security, without the loss of independence, is very important."
"Great peace of mind!"
Julia
Trustpilot review, February 2025
"Simple to find, order and set up. Exactly what I expected it to be and do. I have peace of mind now, knowing that if Mum did fall and couldn’t get to the phone she’d still be able to get help."
"First class and highly recommended"
How we keep you safe
Simplypress the button on your pendantwhen you need help, any time of the day or night.
No alarm call goes unanswered and the Emergency Resolution Team will know who you are and your location, even if you are unable to speak.
The Emergency Resolution Team will talk to you through the alarm equipment to understand what help you need.
They can help with any emergency, includingfalls, if you are in distress, feel unwell or have a home emergency.
The Emergency Resolution Team will call your nominated contacts, such as a neighbour or family, or the emergency services if you need medical assistance.
With a personal alarm, you can stay independent at home longer.
A personal alarm isn’t just about safety - it’s about staying independent and connected to the life you love. With our discreet alarms, help is only ever the push of a button away; offering the reassurance to keep doing what matters most.
Why wait to protect your independence when peace of mind is this simple?
Get help if you fall
If you feel unwell
In any home emergency
Falls are the number 1 reason over 65s are taken to A&E and one of the main reasons that older adults lose their independence.
Press the button on your personal alarm to speak with the Taking Care Emergency Resolution team if you feel unwell or have a medical emergency.
Get help day or night in any emergency. The Emergency Resolution team can help with any emergency including flood, fire or unwanted doorstep visitors.
If you worry how you or a loved one would call for help then a fall alarm provides reassurance and peace of mind.
The friendly team will have access to any medical details you have shared and will call the emergency services if you need medical assistance.
At the press of a button, you are quickly connected to a friendly voice who can help.
Our personal alarms have a choice of wearable styles, including neck pendants or wrist-worn options.
Choose an alarm that works at home and in the garden or also out-and-about. Many alarms include built-in fall detection too.
The long battery charge means you don't need to remember to charge your alarm daily.
Stay independent for longer
"A personal alarm can reduce overall hospital admissions in older adults by 50% and reduce the length of stay in hospital by almost half, from 15 days to 8 days."
We have three UK-based Emergency Resolution Centres and our team are dementia-friendly trained.
We aim to answer alarm calls within 30 seconds, so you can be confident of getting help quickly, any time of the day or night.
We are also members of the Telecare Services Association (TSA), which ensures high-quality, reliable service.
30-day money back guarantee
Join our life-saving personal alarm service with confidence. You can return your personal alarm free of charge within 30 days, and we will refund the full cost of your order.
You may not need to pay VAT on your order either. If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled, then you may be eligible for VAT exemption.
* £40 off set-up cost only, available on leased alarm products only. Monthly monitoring cost will remain the same until 1st January 2027. Offer valid for new customers who sign up before 1st July 2025. May not be used in conjunction with any other offers. 1 month free every year, applies to new personal alarm customers only when you pay annually by Direct Debit and order online or by phone. Any refund will be calculated on a pro-rata basis. Offers subject to change and may be withdrawn at any time. 30-day money back guarantee requires initial set-up fee to be paid upfront and if you cancel within the first 30 days this set-up fee will be fully refunded when you return your alarm equipment.
** Digital Personal Alarm and Digital Fall Alarm range will vary according to environment. Figures quoted are from original equipment manufacturer's specification. The Taking Care Anywhere location-aware GPS pendant will work anywhere in the UK, excluding the Channel Islands, and where there is a 3G or 4G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites.
^ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so. Fall detection in the Taking Care Anywhere alarm works with the GPS pendant in pendant mode only and if you have a pacemaker this option has to be turned off.
^^ ActiveAlert looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch, Taking Care Sense and Safe Home Alert products. We do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@ppptakingcare.co.uk or calling 0800 085 7371 with their customer number. We reserve the right to change, amend or remove any part of this service at any time and without notice.v1.0
